Wondering how to get your favourite Karseell hair care products delivered from the UK to your doorstep in Europe? You’re not alone. Thousands of European customers shop with Karseell every week, and in this guide we walk you through everything you need to know — from delivery times and customs to payment security and how to save 20% with the exclusive KA20 discount code. Whether you’re in Germany, France, Italy, Spain or beyond, we’ve got you covered.
Can I Order Karseell Products from Europe?
Yes — Karseell UK ships internationally across Europe. Based in the United Kingdom, Karseell has built a reputation for premium international hair care products, including their bestselling Argan Oil hair masks, collagen treatments, and purple shampoo collections. European customers can order directly from karseell.uk and receive their parcels at home without needing a UK forwarding address.
The online ordering process is straightforward: browse the shop, add items to your basket, check out with your preferred payment method, and Karseell handles the rest — including international logistics, customs documentation and tracking. For most European destinations, delivery takes between 5 and 10 business days from the date of dispatch.
Understanding UK to EU Delivery, Customs, VAT and Import Duties
Since the United Kingdom left the European Union, importing goods from the UK into EU member states involves a few additional steps that didn’t exist before Brexit. Understanding these requirements before you place your order will help you avoid surprises at the border.
How Does Brexit Affect My Order?
All parcels entering the EU from the UK are now subject to customs clearance procedures. This means your order may pass through customs in the destination country before it is released for final delivery. Karseell provides all necessary commercial invoice documentation with each international shipment, so the process is generally smooth — but you should be aware of what may happen next.
Will I Pay VAT and Import Duties?
As of 2021, EU customers ordering goods from the UK may be required to pay EU delivery import VAT (Value Added Tax) and, in some cases, customs duties, depending on the declared value of their order and the specific EU country’s threshold rules.
- Under €150 declared value: EU VAT is typically collected at point of purchase or through the carrier’s customs clearance process (IOSS scheme). You may not need to pay anything upon delivery.
- Over €150 declared value: Customs duties may also apply in addition to VAT. These costs are calculated based on the product category and the country of destination.
- Order tracking: Karseell provides full tracking numbers so you can monitor your parcel through customs in real time.
We always recommend checking the import regulations specific to your country before placing an order. Karseell declares the true retail value of all items on customs forms — please do not ask us to misdeclare values, as this is illegal and may result in your parcel being held or seized.
Country-by-Country Delivery Times
Delivery speeds vary by destination. The following estimates are for standard international delivery from Karseell’s UK warehouse. All times are calculated from the date of dispatch, not the date of order. During peak periods (Black Friday, Christmas, major sales events), please allow an extra 2–3 business days.
🇩🇪 Germany
Germany is one of Karseell’s most popular European destinations. Parcels typically arrive within 5–7 business days. German customs (Zoll) usually clears shipments quickly, and major carriers including DHL and DPD handle last-mile delivery. Note that DHL may contact you by email or SMS to confirm your details before releasing larger parcels.
🇫🇷 France
French customers can expect delivery in approximately 6–8 business days. French customs (Douanes) may inspect higher-value orders. If you are contacted by French customs requiring additional information or payment of VAT/duties, respond promptly to avoid delays. Colissimo and Chronopost are the primary carriers operating in France for international UK parcels.
🇮🇹 Italy
Delivery to Italy generally takes 7–10 business days due to slightly longer customs processing times in some regions. Northern Italian cities (Milan, Turin, Bologna) tend to receive parcels slightly faster than southern regions. Italian customs (Agenzia Dogane) reviews all shipments from non-EU origins. You may be asked to provide a tax ID (Codice Fiscale) for high-value orders.
🇪🇸 Spain
Spanish customers typically receive their orders within 7–10 business days. Spain’s customs processes are generally efficient, though orders to the Balearic Islands and Canary Islands may take longer. Correos and Seur are the primary carriers. Please note that the Canary Islands and Ceuta/Melilla have special customs status and may incur additional charges.
🇵🇹 Portugal
Portugal mainland delivery takes approximately 7–10 business days. The Azores and Madeira may require additional transit time. Portuguese customs (Autoridade Tributária) follows EU regulations. CTT Expresso handles most last-mile deliveries on the mainland. As with Spain, note that Madeira and the Azores have distinct regulatory requirements.
Other European Countries
Karseell also ships to Austria, Belgium, the Netherlands, Poland, Czech Republic, Denmark, Sweden, Norway, Switzerland and more. For estimates on specific countries not listed here, please contact Karseell’s customer support team before placing your order.
Payment Methods and Security
Karseell.uk offers a range of secure payment options for international customers:
- Credit and Debit Cards: Visa, Mastercard, and American Express are accepted. All card payments are processed through encrypted, PCI-compliant payment gateways.
- PayPal: A popular and secure option for international buyers. Your financial details are never shared with the merchant.
- Apple Pay and Google Pay: Available for customers using supported browsers and devices — faster and more secure than entering card details manually.
All transactions on Karseell.uk are protected by 256-bit SSL encryption. You will receive an order confirmation email immediately after payment, followed by a dispatch notification with your tracking number once your parcel leaves the UK warehouse.
Free Shipping: The £100 Minimum Order
One of the best ways to maximise value when ordering from Europe is to take advantage of Karseell’s free international shipping threshold. Currently, Karseell UK offers free tracked shipping on all orders totalling £100 or more (approximately €115–120 depending on exchange rates).
For orders below £100, a flat-rate international shipping fee applies — the exact amount is displayed at checkout before you commit to payment. We recommend bundling your order with friends or family to hit the £100 free shipping threshold and split the cost. A single Karseell Argan Oil Hair Mask and a Collagen Hair Mask together typically exceed £100 in value, making it easy to qualify.
Save 20% with the KA20 Discount Code
Looking to make your European order go even further? Karseell regularly offers exclusive discount codes for returning and new customers. The KA20 discount code is one of the most popular — it gives you a straight 20% off your entire order, including sale items.
How to Use KA20 at Checkout
- Browse karseell.uk and add your chosen products to the basket.
- Proceed to the checkout page.
- Locate the discount code or coupon code field — it is usually positioned below your order summary on the right-hand side or just above the payment options.
- Enter the code: KA20
- Click “Apply” — the discount will be deducted from your subtotal immediately.
- Complete your payment details and place your order.
Important notes on KA20:
- The code is case-insensitive — KA20, ka20, and Ka20 all work identically.
- One code may be used per order — it cannot be combined with other discount codes unless explicitly stated.
- KA20 typically applies to your subtotal before shipping costs are calculated.
- Check the expiry date associated with the code — if you received it from a newsletter or influencer, it may have a limited validity period.
Returns and Refund Policy for International Orders
Karseell understands that shopping internationally means you can’t physically see or test products before purchase. That is why Karseell offers a customer-friendly returns policy for European orders:
- Return window: You have 14 days from the date of delivery to initiate a return.
- Condition of items: Products must be unused, sealed, and in their original packaging. Opened or used products cannot be accepted for hygiene reasons unless they arrived damaged or defective.
- How to request a return: Contact Karseell customer support via the website contact form or by emailing the support address listed in your order confirmation. Provide your order number and reason for return.
- Return shipping costs: For change-of-mind returns, the cost of returning the item to the UK is the responsibility of the customer. Karseell recommends using a tracked postal service. For defective or incorrect items, Karseell will arrange and pay for a prepaid return shipping label.
- Refund processing: Refunds are processed within 5–7 business days of Karseell receiving the returned item. The refund will be issued to your original payment method.
Damaged or Missing Items: If your parcel arrives damaged or items are missing, report this to Karseell within 48 hours of delivery by emailing with photographic evidence. Do not discard packaging — you may need it for the carrier claim process.
Customer Support: Get in Touch
Karseell’s customer support team is available to help European shoppers with all enquiries — from order status and customs queries to product recommendations and returns.
- Website: https://karseell.uk — use the contact form on the site for the fastest response
- Email: Check your order confirmation email for the dedicated support address, or visit the site’s Help/FAQ section
- Response time: Karseell aims to respond to all enquiries within 1–2 business days
If you have already placed an order and need to check its status, use the tracking number in your dispatch confirmation email. For urgent delivery issues (stuck in customs, missing tracking updates), contact Karseell as soon as possible with your order number and tracking details.
Explore Karseell’s Bestselling Products
Ready to shop? Here are some of Karseell’s most loved products that European customers keep coming back for:
- Karseell Collagen Hair Mask — A deep-conditioning treatment that restores shine and softness to dry, damaged hair. Karseell’s bestseller.
- Karseell Argan Oil Hair Treatment — Pure, cold-pressed argan oil for silky-smooth hair and scalp nourishment.
- Karseell Purple Shampoo — Toned specifically for blonde, silver and brassy-brown hair. Neutralises yellow tones for a cool, bright finish.
- Karseell Hair Mask Combo Pack — Our 2-product value bundle, perfect for hitting the £100 free shipping threshold.
What European Customers Are Saying
Don’t just take our word for it — here is what real European customers say about shopping Karseell from abroad:
“I ordered the collagen hair mask and argan oil treatment from Germany and they arrived in just 6 days. The packaging was perfect and everything was clearly labelled. Will definitely order again!” — Sophie, Munich
“I was worried about customs charges but Karseell’s customer service team answered all my questions before I ordered. The KA20 code saved me 20% too. Brilliant experience.” — Marie-Claire, Lyon
“Shipping to Spain took about 9 days which I thought was very reasonable for a UK to Europe delivery. Love the purple shampoo — it fixed my brassy highlights in two washes.” — Isabel, Barcelona
Order Karseell from Europe Today
Shopping from the UK doesn’t have to be complicated. With transparent pricing, tracked international delivery, a generous returns policy, and exclusive discount codes like KA20, Karseell UK makes it easier than ever for European customers to access premium hair care at great value. Browse the full range at karseell.uk and have your favourite products delivered straight to your door — wherever you are in Europe.
For the most current delivery estimates, shipping rates and discount code availability, always check karseell.uk directly or contact the Karseell customer support team.
